This Privacy Policy explains how ace45 collects, uses, and protects your personal information when you register and play on our platform. We take your privacy seriously.
Six core commitments that define how ace45 handles your personal data.
ace45 only collects the personal data necessary to operate your account, verify your identity, process PHP transactions, and comply with responsible gaming requirements. We do not collect data beyond what serves a clear, legitimate purpose.
Your personal information is never sold to third-party marketers or data brokers. It is shared only with the service providers and payment processors that are directly necessary to keep ace45 running — and those partners are bound by strict data handling agreements.
Every connection between your device and ace45 is protected by industry-standard SSL (Secure Socket Layer) encryption. This applies to login sessions, account updates, deposit and withdrawal requests, and any other interaction that transmits your data.
You have rights over the personal data ace45 holds about you — including the right to access it, correct inaccuracies, and request deletion where legally permitted. These rights can be exercised by contacting the ace45 support team directly.
ace45 uses cookies and similar technologies to keep your session active, remember your preferences, and analyse platform performance. We do not use cookies for cross-site advertising tracking. Essential cookies cannot be disabled as they are required for the platform to function.
Personal data is retained only for as long as your account is active or as long as required by applicable law — including transaction records and identity verification documents. When data is no longer needed and there is no legal reason to keep it, it is securely deleted.
ace45 operates the online gaming platform accessible at ace45.vu, serving players based in the Philippines. This Privacy Policy applies to all personal data that ace45 collects, processes, and stores in connection with your use of the platform — whether you are browsing as a visitor, registered as a player, or actively placing bets.
The policy covers data collected through the website, the mobile app, live chat support interactions, and any other channel through which you interact with ace45. It applies to all Filipino players and anyone else accessing the platform from the Philippines.
We encourage you to read this policy in full before registering. If you have specific questions, contact the support team — details are in the final section of this page.
ace45 collects personal data in two main ways: information you provide directly, and information collected automatically as you use the platform.
Information you provide:
Information collected automatically:
ace45 uses your personal data for specific, legitimate purposes. The table below summarises the main uses and their legal basis.
| Purpose | What it involves |
|---|---|
| Account Management | Creating and maintaining your player account, processing login authentication and OTP verification, and managing account settings. |
| Identity Verification | Confirming your age (21+), verifying your identity to meet KYC requirements, and confirming ownership of your payment method. |
| Transaction Processing | Processing PHP deposits via bank transfer, GCash, Maya, or online banking; and facilitating withdrawal requests to your verified account. |
| Platform Operation | Settling bets, recording game activity, maintaining bet history, calculating VIP tier status, and crediting promotions to eligible accounts. |
| Fraud and AML | Detecting suspicious activity, preventing money laundering, identifying duplicate accounts, and meeting anti-fraud obligations. |
| Customer Support | Responding to your queries, resolving disputes, and maintaining a record of support interactions to assist with ongoing cases. |
| Responsible Gaming | Enforcing deposit limits, session controls, and self-exclusion requests that you have set on your account. |
| Platform Improvement | Analysing aggregated, anonymised usage data to improve platform features, performance, and the overall player experience. |
ace45 does not use your personal data for automated decision-making that produces legal or similarly significant effects without a human review process where required.
ace45 does not sell, rent, or trade your personal data. We share it only where necessary to operate the platform, and only with parties who are contractually obligated to protect it.
Any third party receiving your data from ace45 is subject to a data processing agreement that restricts how they may use that data. They are not permitted to use your information for their own marketing or any purpose outside the scope of their service to ace45.
ace45 uses a combination of technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or loss. These include:
While ace45 takes security seriously, no platform can guarantee absolute security. If you suspect that your account has been accessed without your permission, contact support immediately and change your password. You are responsible for keeping your login credentials confidential and not sharing them with anyone.
As a player on ace45, you have rights over the personal data we hold about you. Here is a plain-language summary of what you can request:
You can request a copy of the personal data ace45 holds about you, including your account information, transaction history, and KYC documents on file.
If any of the information on your account is inaccurate — a misspelled name, an outdated address — you can request a correction through the support team or by updating it directly in your account settings.
You can request that ace45 delete your personal data. This right applies where your data is no longer needed and there is no legal obligation to retain it — such as transaction records required for anti-money-laundering compliance, which must be kept for a defined period.
In certain circumstances, you can ask ace45 to limit how your data is used — for example, while a dispute about data accuracy is being reviewed.
You can object to specific uses of your data, such as receiving platform-related communications beyond essential account notifications.
To exercise any of these rights, contact the ace45 support team. Requests are typically acknowledged within five business days. Some requests may require identity verification before they can be processed.
ace45 uses cookies — small data files stored on your device — to make the platform work correctly and improve your experience. The main types are:
ace45 does not use third-party advertising cookies or allow cross-site tracking through the platform. You can manage non-essential cookies through your browser settings, though disabling certain cookies may affect how parts of the platform behave.
ace45 retains your personal data for as long as your account is active, and for a defined period after it is closed, as required by applicable law. The specific retention periods depend on the type of data:
When data is no longer needed and there is no legal reason to keep it, ace45 deletes or anonymises it securely.
ace45 is strictly for adults aged 21 and above. We do not knowingly collect personal data from anyone under 21. Age verification is part of the registration and KYC process — any account found to belong to a minor will be immediately closed and any balance forfeited.
If you are a parent or guardian and believe a minor has registered on ace45, please contact support immediately with the relevant account details so we can investigate and take action promptly.
ace45 may update this Privacy Policy from time to time to reflect changes in how the platform operates, updates to applicable law, or improvements in our privacy practices. When material changes are made, we will notify active players through a notice on the platform.
The date at the top of this page shows when the policy was last updated. We encourage you to review this page periodically. Your continued use of ace45 after a policy update constitutes your acceptance of the changes.
For any questions about this Privacy Policy, to exercise your data rights, or to report a privacy concern, contact the ace45 support team through the live chat available on the platform. Support is available 24/7.
For written requests regarding your personal data: [email protected]
When submitting a data request, include your registered email address and a brief description of your request so the team can verify your identity and process it efficiently.
If you want to access, correct, or delete your data — or if you have any other privacy-related question — our support team is available 24/7.
By registering on ace45, you agree to this Privacy Policy and our Terms and Conditions. Your data is handled with care — and you can update or request deletion of it at any time. 21+ only. Bet responsibly.